Frequently Asked Questions
What happens to my Subscription now that Mercantile Gatherings will be published as COUNTRY RUSTIC MAGAZINE?
Please do not worry! We will continue your Subscription straight through to its renewal without any action necessary on your part; no one will be left behind, as we crossover to the new COUNTRY RUSTIC MAGAZINE : )
How can I place my order for a Subscription?
You may place your order through our website both online and offline. If you’d like to renew online by credit card or Paypal, our shopping cart will allow you to choose online ordering. If you would prefer to place your order offline, CLICK HERE for our Printable Subscription Order forms available for downloading and printing, which may be completed and sent by mail or fax, but we do encourage subscribers to place orders through the website whenever possible, since that is the most expeditious manner of placing an order. Please note that subscriptions are non-refundable and non-transferrable.
What types of payment does Mercantile Gatherings/COUNTRY RUSTIC MAGAZINE accept?
Visa, Mastercard, Discover and American Express, as well as Paypal, Credit Cards through Paypal, and Checks or Money Orders (within the Continental U.S. only).
What happens if I’m not sure whether my subscription is expired?
Mercantile Gatherings is proud to offer subscribers an online method for checking their subscription status. From the ‘Subscriptions’ Menu at the top of our navigation bar, you will see a drop down for ‘My Subscription Info’. We are also happy to provide information for you by email or by phone, and we now have a LIVE CHAT on our website as well.
PLEASE NOTE: All Subscriber Expiration Information is displayed on the Mailing Label of the polybag in which your Magazine is delivered. If you’ve already discarded the bag and still aren’t sure, please feel free to contact us by email to make your inquiry.
What happens after I place my order for a Subscription?
If you place your order through our website, you will automatically receive a confirmation email from our shopping cart which confirms your order. You will also receive a merchant receipt through Paypal (if you paid by Paypal), or through our merchant processor, if you chose to pay directly by credit card. (Please remember all credit card orders are processed by “DJdoodle LLC” for your Mercantile Gatherings/COUNTRY RUSTIC MAGAZINE purchase and that all orders are non-refundable.)
If your order is placed by Subscription Card and returned by snail mail, we will process your order for payment within 1-2 business days of its arrival; however, we do have a backlog of entering this information in our online database, so you may not be able to verify the update through our website. Mail-in subscription orders will be verified by a postcard notifying you of your new subscription information, but oftentimes there is a lag between the time we receive your order and the sending out of the confirmation postcard. (Please remember all credit card orders are processed by “DJdoodle LLC” for your Mercantile Gatherings/COUNTRY RUSTIC MAGAZINE purchase and that all orders are non-refundable.)
If your order is placed by Fax, whether it is a Fax Order Form or you have Faxed a completed Subscription Card, we will process your order for payment within 1-2 business days of arrival. If you paid by credit card and provided an email address, you will receive an email confirming your order which will contain your merchant receipt. (Please remember all credit card orders are processed by “DJdoodle LLC” for your Mercantile Gatherings purchases.) If you enclosed a check and did not provide an email address, we will send you a postcard confirming your order and the Issue which your subscription will begin.
What happens if I have waited 4 weeks from your publish/release date for my magazine to arrive, but I still have not received my magazine yet?
Our magazine ships from the printer as a ‘periodical subscription’ which may take up to 2-4 weeks for delivery, depending upon where you live in the U.S. If you don’t receive your magazine after four weeks from the date we have noted on our Publishing Calendar as the Issue release date, let us know and we will send a replacement for you. [Please note that all requests for replacements must be received within sixty (60) days of the release/shipping date for the current issue.]
What happens if I sent in my renewal by mail after the shipping date of an issue?
If we receive your renewal before the 1st of the month in which an Issue is shipped, we will renew your subscription as of that issue. However, if we receive your subscription after the 1st of the month in which an Issue is shipped, your subscription will begin with the NEXT Issue to be mailed. Unfortunately, this is necessary due to the fact that our Subscription rate is based on subscriber mailings directly from our Printer. If an issue has already been shipped by our Printer, it would be necessary for us to mail your magazine directly, and there would be an additional cost of $3.05. If you would still like to receive the “Current” Issue which is out, please enclose an additional $3.05 with your subscription and write us a little note to let us know, and we will be happy to accommodate you : )
What happens if I need to change my address on my subscription?
Mercantile Gatherings will accept one change of address per subscription, unless there are extenuating circumstances. The reason for this is due to the fact that we are not able to continually process address changes in time for subscriptions to be mailed before each issue, and we also are only able to retain one address at a time per each subscription.
If you need to change your address, please contact us by email or live chat and provide your original address, so we can find you in our database correctly, and update your information. If you are unable to contact us through our website, please feel free to call us and leave a message with both your original and new information, along with your phone number, in the event that we have any questions.
Please Note: This is very important … any address changes which are made before the 1st of the month when an Issue is shipped, will be made in time so that the upcoming Issue will be shipped to your new address. However, if we do not receive your address change until after the 1st of the month when an Issue ships, the address change will not take effect until the following Issue. This is due to the fact that our Printer receives our subscriber list for mailing purposes by the 1st of the month that each of our Issues is shipped. [For example: Our Winter Issue shipped on 10/28/16, so any address changes received on or before 10/1/16, would have been made in time for the Winter Issue to be mailed to the new address.]
What happens if I am the winner of one of your Facebook Contest?
If you win one of our Facebook Contests, you will see the Announcement on Facebook. Please either reply via FB instant message or EMAIL US at email@example.com and provide your full name and mailing address, in order that we may ship out the prize you have won.
What happens if I have placed an order and it does not arrive?
If you placed a non-subscription order with us for a mercantile store product or single issues of a magazine(s), and you have not received it within 7-10 days, please contact us by email or phone to let us know. Any orders which we ship via USPS Priority Mail will have email tracking, if an email address is indicated at the time of your order, so you will be able to track the arrival of your package by email for USPS Priority Mailings. Please note that we cannot be responsible for replacement of orders which exceed the time period of thirty (30) days from the date of the order.
How do I contact Mercantile Gatherings/COUNTRY RUSTIC MAGAZINE?
Our subscribers are very important to us, and we do our best to reply to each and every inquiry as quickly as possible. However, we are a small business and are, unfortunately, not always able to take phone calls. The easiest, quickest and most efficient way to reach us is by email through the Contact Us page of our website, or by using our LIVE CHAT system, also available on our website at the bottom of the homepage screen. We do our very best to reply to all inquiries within 1-2 business days.
If you are unable to contact us through our website and need to speak with someone in person, we accept calls through our “800” service. Please Note that all phone calls are returned as quickly as possible, from a phone number which is not our “800” number. We will contact you from a landline with the area code of “702” which is located in the western U.S., or from a cell in the “215” area code from Pennsylvania. If you have contacted us by phone and see a call from a phone number with these area codes which you do not recognize, it is more than likely us : ) Most of our phone call inquiries will be returned by Joyce Ford, Mondays-Fridays between 9AM and Noon (E.T.) and occasionally on Saturdays between 9AM and 3PM. If we are not able to reach you in person, we will leave voice mail if possible. Many times folks think that we are not returning calls, but we have actually tried to contact them several times, so please be on the look out for a return call from us and/or a voice mail if you have the capacity to accept voice mail messages. Thank you!!!