How can I place my order for a Subscription or Advertising in Mercantile Gatherings?
You may place your order through our website both online and offline. If you’d like to renew online by credit card or Paypal, our shopping cart will allow you to choose online ordering. If you would prefer to place your order offline, we have printable Subscription Order forms available for downloading and printing, which may be completed and sent by mail or fax, but we do encourage subscribers to place orders through the website whenever possible, since that is the most expeditious manner of placing an order.
What types of payment does Mercantile Gatherings accept?
Visa, Mastercard, Discover and American Express, as well as Paypal, Credit Cards through Paypal, and Checks or Money Orders (within the Continental U.S. only).
What happens if I’m not sure whether my subscription is expired?
Mercantile Gatherings is proud to offer subscribers an online method for checking their subscription status. From the ‘Subscriptions’ Menu at the top of our navigation bar, you will see a drop down for ‘My Subscription Info’. We are also happy to provide information for you by email or by phone, and we now have a Live Chat on our website as well. **PLEASE NOTE: We are experiencing difficulty with our Subscription Database and are working to resolve the problem as soon as possible. Please don’t panic if you cannot find your updated subscription online. We know the problem exists and we will have it resolved as quickly as possible. Our apologies for any inconvenience and thank you for your patience.
In addition, if you placed your order online for your Subscription, you will see your Subscription expiration information displayed on the Mailing Label of the polybag in which your Magazine is delivered. If you’ve already discarded the bag and still aren’t sure, please feel free to contact us by email to make your inquiry. Please Note: We are in the process of updating our subscriber database with orders received by mail. If you subscribed and/or renewed by mail, you will not see your subscription or renewal information in the database. We anticipate having this update complete shortly.
What happens after I place my order for a 2016 Subscription to Mercantile Gatherings?
If you place your order through our website, you will automatically receive a confirmation email from our shopping cart which confirms your order. You will also receive a merchant receipt through Paypal (if you paid by Paypal), or through our merchant processor, if you chose to pay directly by credit card. (Please remember all credit card orders are processed by “DJdoodle LLC” for your Mercantile Gatherings purchase.)
If your order is placed by Subscription Card and returned by snail mail, we will process your order for payment within 1-2 business days of its arrival; however, we do have a backlog of entering this information in our online database, so you may not be able to verify the update through our website. All mail-in subscription orders we receive will be verified by a postcard notifying you of your new subscription information. (Please remember all credit card orders are processed by “DJdoodle LLC” for your Mercantile Gatherings purchase.)
If your order is placed by Fax, whether it is a Fax Order Form or you have Faxed a completed Subscription Card, we will process your order for payment within 1-2 business days of arrival. If you paid by credit card and provided an email address, you will receive an email confirming your order which will contain your merchant receipt. (Please remember all credit card orders are processed by “DJdoodle LLC” for your Mercantile Gatherings purchases.) If you enclosed a check and did not provide an email address, we will send you a postcard confirming your order and the Issue which your subscription will begin.
What happens if I sent in my renewal by mail after the shipping date of an issue?
If we receive your renewal before the 1st of the month in which an Issue is shipped, we will renew your subscription as of that issue. However, if we receive your subscription after the 1st of the month in which an Issue is shipped, your subscription will begin with the NEXT Issue to be mailed. Unfortunately, this is necessary due to the fact that our Subscription rate is based on subscriber mailings directly from our Printer. If an issue has already been shipped by our Printer, it would be necessary for us to mail your magazine directly, and there would be an additional cost of $3.05. If you would still like to receive the “Current” Issue which is out, please enclose an additional $3.05 with your subscription and write us a little note to let us know, and we will be happy to accommodate you : )
What happens if I need to change my address on my subscription?
Mercantile Gatherings will accept one change of address per subscription, unless there are extenuating circumstances. The reason for this is due to the fact that we are not able to continually process address changes in time for subscriptions to be mailed before each issue, and we also are only able to retain one address at a time per each subscription. **As of 2017 – Please Note – we are having significant issues with our Subscription Database and are working as quickly as possible to correct the problem. Please do not get nervous if you have ordered and you do not see your subscription information updated. We will send out an email as soon as the problem has been corrected. Thank you for your patience : )
If you need to change your address, please contact us by email or live chat and provide your original address, so we can find you in our database correctly, and provide your new information. If you are unable to do so through our website, please feel free to call us and leave a message with both your original and new information, along with your phone number, in the event that we have any questions.
Please Note: This is very important … any address changes which are made before the 1st of the month when an Issue is shipped, will be made in time so that the upcoming Issue will be shipped to your new address. However, if we do not receive your address change until after the 1st of the month when an Issue ships, the address change will not take effect until the following Issue. This is due to the fact that our Printer receives our subscriber list for mailing purposes by the 1st of the month that each of our Issues is shipped. [For example: Our Winter Issue shipped on 10/28/16, so any address changes received on or before 10/1/16, would have been made in time for the Winter Issue to be mailed to the new address.]
Are you looking for our 2017 Calendar?
Mercantile Gatherings is proud to announce the release of our first 2017 Calendar ~ Primitive Ponderings. *Supplies are extremely limited as of January, 2017, but we will continue to fill orders as long as supplies last.
What happens if I am the winner of a Mercantile Gatherings Facebook Contest?
If you win one of our Facebook Contests, you will see the Announcement on Facebook, and we will contact you by email within 1-2 business days regarding your Winning Prize 🙂
How may I contact Mercantile Gatherings?
Our subscribers are very important to us, and we do our best to reply to each and every inquiry as quickly as possible. However, we are a small business and are, unfortunately, not always able to take phone calls. The easiest, quickest and most efficient way to reach us is by email through the Contact Us page of our website, or by using our Live Chat system, also available on our website at the bottom of the homepage screen. We do our very best to reply to all inquiries within 1-2 business days.
If you are unable to contact us through our website and need to speak with someone in person, we accept calls through our “800” service. Please Note that all phone calls are returned as quickly as possible, from a phone number which is not our “800” number. We will contact you from a landline with the area code of “702” which is located in the western U.S., or a cell phone with an area code of “267” or “215” from Pennsylvania, so if you have contacted us by phone and see a call from a phone number with these area codes which you do not recognize, it is more than likely us : ) Most of our phone call inquiries will be returned by Joyce Ford or Melissa Williams, and if they are not able to reach you in person, they will leave voice mail if possible. Many times folks think that we are not returning calls, but we have actually tried to contact them several times, so please be on the look out for a return call from us and/or a voice mail if you have the capacity to accept voice mail messages. Thank you!!!